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DELIVERY

UK DELIVERY RATES

Royal Mail Signed For 2nd Class         £3.95                   2-3 working days from dispatch                                                                          
Royal Mail Signed For 1st Class £4.95 1-2 working days from dispatch

                               

Next day delivery may be possible for vintage items. Please contact us here or email info@velvetcave.co.uk to request.

 

INTERNATIONAL DELIVERY RATES

All orders will be sent via Royal Mail International Tracked & Signed services:

Europe £10.95 2-5 working days from dispatch
USA £12.95 5-7 working days from dispatch
Canada £12.95
5-7 working days from dispatch
Australia £13.50
5-7 working days from dispatch
Rest of the world £13.50
5-7 working days from dispatch

 

*Any domestic and international orders weighing 2kg or over will be sent via an alternative courier.

 

HANDMADE CLOTHING & ACCESSORIES HANDLING TIME

All our handmade designs are made to order by a team of just two people. For this reason, orders may take up to 10 working days to dispatch. Occasionally one of our seamstresses may be away and your order may take a little longer to complete. In this circumstance, we will contact you immediately after your order has been placed and offer you the option to cancel. Should you purchase a combination of both handmade and vintage items, these will be sent together on completion of your handmade garment. You will receive an email notification once your order has been shipped.

 

VINTAGE CLOTHING & ACCESSORIES HANDLING TIME

Orders for vintage clothing and accessories only will be dispatched within 1-4 working days after your order has been placed. You will receive an email notification once your order has been shipped.

 

 ADDITIONAL INFO

  • Tracking numbers for all orders will be retained and can be requested by contacting us here or emailing info@velvetcave.co.uk.
  • We cannot be held responsible for packages lost in the post. Once a package leaves our hands we no longer have any control over it. 
  • If your parcel has not arrived within the expected amount of time we would recommend checking at your local sorting office. 
  • If there is still no sign of your order please get in touch with us and we will make a claim with Royal Mail on your behalf. Please note, we are only able to file a claim 10 working days after dispatch for UK orders and 25 working days after dispatch for International orders.
  • All customs fees, taxes and duties are the responsibility of the buyer and are not included in the item item price or shipping cost.

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