HANDMADE CLOTHING & ACCESSORIES
- Handmade clothing and accessories can be returned for store credit or exchanged within 28 days of receipt. Please note, this does not include custom orders which are non-returnable and non-exchangeable.
- Items must be returned in their original, unworn and undamaged condition with tags still attached (if they arrived with any).
- Please include your original order slip with your return and state whether you would like store credit or an exchange and in what size/colour.
- Our return address is: Velvet Cave, 72A Oldfield Road, London, N16 0RS, UK.
- If you have opted for an exchange please allow up to 10 working days handling time for your replacement item to be made.
- Original shipping costs are non-refundable and the buyer is responsible for return shipping. We strongly recommend returning via a tracked service and obtaining a receipt as we are unable to reimburse buyers for packages lost in the post.
- We will contact you on receipt of your return to confirm it has arrived.
VINTAGE CLOTHING & ACCESSORIES
- We do not accept returns on any vintage items.
- All items are checked meticulously and any issues noted in the listings so please read carefully.
- In the unlikely circumstance we have missed something or measured an item incorrectly, we will be happy to accept a return. Please get in touch via our contact page or email us at firstname.lastname@example.org.